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Manners That Sell

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Do you want to know:

* Who picks up the check at a business meal?
* Should a woman stand to shake hands?
* When may I call my client by first name?
* How casual is "business casual?"

Find the answer to these questions and many more in this easy-to-read, highly informative guide to etiquette in the workplace. Recognize that manners matter in business now more than ever and that bottom line figures are influenced as much by interpersonal skills as they are by products and services.

"Just like Lydia Ramsey and her commonsense approach to etiquette in the business world, this book is absolutely one-of-a-kind and indispensable... filled with practical tips that reflect today's situations."

- Dr. Elizabeth Holt-Thetford
Training Manager, Georgia Ports Authority